In case you have ever had a cloud hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for certain things it is better to consult with a live person on the phone instead of exchange support tickets or emails. If you want to find out more about a specific service before you decide to buy it or when something small-scale has to be made, for instance, it is really much easier and faster to get it done in real time. When you can talk with representatives over the phone, it is very likely that you're using the services of an actual web hosting provider, not a reseller. The type of support that you'll get over the telephone may differ between different suppliers - from common matters to expert tech support. Usually most providers supply pre-sales assistance and first level telephone support, while more complex tech matters are handled via electronic mail or tickets.

Phone Support in Cloud Hosting

We believe that the option to talk to a live representative is rather important, that's why we have three support lines all around the world (Australia, USA and UK) and you have the option to get in touch with us on the phone for 14 hours a day. If you consider purchasing one of our Linux cloud packages, for instance, you are able to phone us and find more about our services before you order so as to make sure that we do meet all the system requirements for your websites. Following the order, you can contact us about any kind of sales or billing issues you may experience, or get any general or basic tech information you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you can use our ticketing system, that will help you follow the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

Any time you want more information about the Linux semi-dedicated hosting packages that we provide, you're able to call some of the three support phone lines we have around the world - in the United States, the United Kingdom and Australia. In this way, you can check in advance if our solutions are suitable for your sites. In case you're already our customer and you have a semi-dedicated account, you can reach us over the phone for fourteen hours daily about any kind of billing or basic queries. For entirely technical problems you are able to use our ticketing system so as to communicate with our tech support because sometroubles just need longer time to be resolved, but we will help you on the phone with lots of minor tech problems as well, saving you time and efforts.