Phone Support in Cloud Hosting
We believe that the option to talk to a live representative is rather important, that's why we have three support lines all around the world (Australia, USA and UK) and you have the option to get in touch with us on the phone for 14 hours a day. If you consider purchasing one of our Linux cloud packages, for instance, you are able to phone us and find more about our services before you order so as to make sure that we do meet all the system requirements for your websites. Following the order, you can contact us about any kind of sales or billing issues you may experience, or get any general or basic tech information you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you can use our ticketing system, that will help you follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Any time you want more information about the Linux semi-dedicated hosting packages that we provide, you're able to call some of the three support phone lines we have around the world - in the United States, the United Kingdom and Australia. In this way, you can check in advance if our solutions are suitable for your sites. In case you're already our customer and you have a semi-dedicated account, you can reach us over the phone for fourteen hours daily about any kind of billing or basic queries. For entirely technical problems you are able to use our ticketing system so as to communicate with our tech support because sometroubles just need longer time to be resolved, but we will help you on the phone with lots of minor tech problems as well, saving you time and efforts.