If you have a site, a problem can always show up and it does not automatically have to be related to the web hosting service itself. For instance, something may go wrong when you bring an application up to date or some vital content may be edited or erased by accident. Whatever the nature of the problem may be, you’ll need to contact the respective customer care team and ask them to restore a backup or to assist you in resolving the problem that you are encountering. How timely they’ll do that will determine the time that your sites will be offline. For certain sites such as community websites or Internet shops, a prolonged unreachability can too often mean losing customers and money. That’s why, it’s important for you to use the services of a web hosting company that offers not only a good tech support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any ticket that you post or any email that you send is just sixty minutes, even in case you contact us on weekends and official holidays. Regardless of the essence of your question or issue, we will lend a hand right away and will provide you with the needed information to troubleshoot any problem with your websites. The actual response time normally does not exceed fifteen-twenty minutes, which means that you can just forget about waiting for hours and hours on end to get a problem resolved or what’s even worse than that – waiting a whole day only to get a response that more information is needed whilst nothing is fixed. We’ll give you assistance at once simply because we understand precisely how costly time can be in the dynamic Internet age. The 60-minute reply guarantee is valid for any billing or technical enquiry that you might have concerning our Linux cloud packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a helpdesk ticket through your web hosting Control Panel or write an email related to your semi-dedicated server, you will receive an answer within sixty minutes max. You can touch base with us at any time in regard to technical, general or billing matters and considering the fact that we’re available to you day and night, you’ll always receive help without delay. Depending on the specific question or issue, we’ll supply you with more details, fix the complication if it has been caused by something that’s within our reach or advise you on what steps to take in case you need to tweak a particular setting for an app that we can’t access. You can just forget about waiting for a whole day for each single answer. As a matter of fact, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.