Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst browsing through your website files or modifying various account settings. The ticketing system is being monitored 24/7/365 by our customer service staff members and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to get support. In contrast with other providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info in regards to any billing or technical problem. In addition, you can see a number of informative articles, which will help you deal with the most commonly encountered complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you wish to contact our customer service staff representatives, you’ll be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you’ll need to do with most hosting companies out there. Our integrated ticketing system will allow you to open a new ticket without any hassles and to go through older tickets using a clever search box. In addition, you will be able to have a look at the relevant knowledgebase articles that our system will offer you on the basis of the category that you pick for your new ticket. You can carry out all of these procedures without logging out of your Control Panel at any time, which suggests that in case you encounter any complication or have a query, you can get in touch with our technicians and solve the specific issue in less than 1 hour using a single platform.