In case you’ve purchased a web hosting package and you’ve got some inquiries connected to a specific function/feature, or in case you have chanced upon some problem and you need help, you should be able to contact the respective customer care team. All hosting companies deploy a ticketing system regardless of whether they offer other ways of contacting them along with it or not, due to the fact that the quickest way to deal with an issue most often is to send a ticket. This form of correspondence makes the replies exchanged by both parties simple to track and enables the customer support staff members to escalate the situation in the event that, for instance, a server admin needs to interfere. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you need to use no less than 2 separate accounts to get in touch with the customer care team and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a nuisance, not to mention the fact that it requires a very long period of time for most hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst browsing through your website files or modifying various account settings. The ticketing system is being monitored 24/7/365 by our customer service staff members and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to get support. In contrast with other providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info in regards to any billing or technical problem. In addition, you can see a number of informative articles, which will help you deal with the most commonly encountered complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you wish to contact our customer service staff representatives, you’ll be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you’ll need to do with most hosting companies out there. Our integrated ticketing system will allow you to open a new ticket without any hassles and to go through older tickets using a clever search box. In addition, you will be able to have a look at the relevant knowledgebase articles that our system will offer you on the basis of the category that you pick for your new ticket. You can carry out all of these procedures without logging out of your Control Panel at any time, which suggests that in case you encounter any complication or have a query, you can get in touch with our technicians and solve the specific issue in less than 1 hour using a single platform.