24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and technical support for all our Linux cloud packages. Even if you are not our client yet and you have questions, we can assist you right away and provide the necessary information, in order to give you the choice to make an informed decision when you obtain a new website hosting account. We are available at any moment, including weekends and holidays, and we provide you with several options for communication to contact us - phone, live chat, email messages and support tickets. For your convenience, we now have multiple phone numbers worldwide, therefore you're able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 min, so you can forget all about waiting for several days to receive assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages that we provide include 24/7 customer and technical support, which means that whatever the issue you experience, you will be able to get in touch with us and we'll help you right away. Our guaranteed response time for any e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 minutes. Furthermore, we provide telephone support with several local numbers worldwide as well as a live chat, so that you can contact us and get additional details about our services even if you don't have an account yet. We can help you with nearly any question or a difficulty you may have - payment methods, package specifications, e-mail configuration, hosting account settings, and so on. If you employ our services, you will not ever have a scenario where you should wait for a day or two to get an issue resolved like you have to do with lots of other companies.
24/7 Customer Support in VPS Web Hosting
With our Linux VPS web hosting packages, you won't ever have to wait for more than 1 hour so as to get support for any problem that you could experience regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all the tickets that you open from your billing Control Panel or email messages which you send to our technical support team. We have local phone numbers in a couple of countries around the globe as well as a live chat service where we are able to assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different methods of communication, so no matter what your question or problem is, there's always someone to help you out right away. If you need assistance with third-party software, that you cannot deploy or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time guarantee, you will benefit from prompt support when you order a dedicated server from our company. Our customer and technical support crews are online 24/7/365, so every time you open a ticket from your billing account or you send an e-mail message about any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the best option in case the issue in question needs more time to be solved or in case it needs to be sent to our administrators, as it's much easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.