Support and Help Channels
A 1–hour Ticket Response Guarantee
Each ticket you send to the tech support staff will be handled within approximately 60 mins. The standard inquiries are going to be responded to instantly. However, if the service request you have sent needs aid from a trained technician, we will forward the ticket to him and will notify you about the delay.
Top–quality Technical Assistance Service
We are on line for you 7 days a week to offer help and client support and also to help you with any difficulty that you could come across whilst dealing with your virtual server. We’re able to support all pre–configured applications, like your OS, server management panel (depending on the VPS type) and the Web Site Control Panel made 100% by our company.
An Educational Help Section
Each section of the Web Site Control Panel that is provided free with your VPS includes an internal articles base. There’s a collection of exhaustive how to articles and reviews and a range of step–by–step video tutorials that present all the standard site maintenance duties. You can gain access to them by pressing the Help or Video control keys in the upper right corner of each Control Panel section.