Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We offer a 60 min response time warranty for every ticket or email that you submit to our client care staff. We’ll swiftly answer all general queries and forward the matter to our system administrators if any further assistance is required. If you make use of the Optional Managed Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you beforehand.
An Outstanding Technical Support Service
- We’ll be available to you 24–7 to reply to any queries that you may have about our Web Site Control Panel and any of the apps that we have pre–installed for you on the dedicated web hosting server. In case you also require assistance with server management tasks, you can take advantage of our Optional Managed Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Our Web Site Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its features is a very convenient integrated knowledge base that will guide you step by step on everything that you can do. The majority of how–to articles have video versions which show all the operations that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.