A 99.9% Server Uptime
We have set up our cloud hosting platform using dependable hardware components and significantly tweaked software. Our sysadmins have installed a tweaked version of SELinux on our hosting servers in order to ensure the highest level of safety and stability. We have added a number of anti–DoS appliances coupled with powerful firewall software to make sure our network is impregnable and secure.
Our Linux cloud packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware built by Juniper. In addition, on every router, we’ve configured a firewall with an elaborate set of rules so as to filter out all dubious requests.
As a result, in each of our data centers – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to curtail all potential risks with our cloud hosting packages and even though we offer exceptional support, there are instances when the customer is simply not pleased with what we offer. Or he has to migrate to a more robust hosting solution, such as a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not fully happy, we will give you a full refund.
24/7 Technical Support
If you have ever been forced to wait for hours for a response, you’re probably aware of how irritating this can be, even more so if your site is at stake. For this reason, our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be here for you and they’ll answer you in less than sixty minutes. And the best part is that their average support ticket response time is well under 20 minutes!